Our client, a trusted and well-established player in the pharmaceutical business is looking for a Senior Credit Controller.

JOB PURPOSE 

The Senior Credit Controller is responsible for ensuring effective management of company receivables through regular debtors follow-up, coordination with the Sales Department for timely payment collection, monitoring of advance payments, and timely submission of relevant reports.

MAIN RESPONSIBILITIES

Operational Efficiency

• Input, filing and follow-up on Invoices, Purchase Orders, Delivery Notes
• Update immediate account - direct selling
• Monitor Advanced Payment from local and international customers and coordinate with Sales Dept
• Monitor, process, follow-up and report on local and international customers
• Process creation of new customers' account on system (Oracle)
• Process MRA query as and when required
• Report internally to Sales Dept for Paid Invoices
• Report full Debtors per customer and MOH by Department on a weekly and timely basis as required
• Archive, store and manage past files as per requirements
• Assist in maintenance of the quality management system including auditing activities for continuing adaptability and suitability
• Improve and maintain housekeeping and orderliness in the workplace. 

Human Capital

• Request required training, coaching or support as and when required to optimise performance of job to achieve objectives of the Department
• Provide training, mentoring or coaching to new recruits and assist existing staffs as and when required.

Revenue Generation    

• Copy Remittance and calculate Liquidated Damage (LQD)/Exchange Rate
• Copy, calculate, update and process on Netsuite for Tax Deduction at Source (TDS), LQD, Gain on parity, Loss on Parity or excess for MOH, other ministries and private customers
• Manage Debtors’ follow-up, update reminder list and chase accordingly
• Follow-up large orders from assigned suppliers

Customer Experience

• Manage and participate actively in the resolution of customer complaints and follow up to prevent recurrence within predefined deadline.

KEY DIMENSIONS

• Credit Risk Management
• Assessing and monitoring customer creditworthiness.
• Setting and revising credit limits.
• Ensuring compliance with credit policies.
• Collections and Cash Flow
• Managing aged debtors and reducing Days Sales Outstanding (DSO).
• Coordinating with the finance team to ensure adequate cash flow.
• Stakeholder Relationship Management
• Liaising with clients, sales teams, and legal department

DECISION MAKING

• Approving or rejecting new customer credit applications.
• Deciding on credit terms and limits in line with risk appetite.
• Choosing escalation paths (e.g. internal vs legal collection).

JOB REQUIREMENTS

• Bachelor’s degree in Accounting, Finance, Business Administration,or related field.
• Minimum 5 years of relevant experience in credit control or accounts receivable.
• Experience/knowledge in healthcare will be an advantage.
• Experience in managing aging reports, sending reminders, resolving payment issues, and account reconciliation.
• Good working knowledge of Excel (pivot tables, VLOOKUP) and basic data analysis.
• Familiar with credit risk assessment and debt collection processes.
• Able to analyse debtor trends and provide basic forecast of expected receipts.
• Detail-oriented with a focus on numeric accuracy.
• Clear and professional in both verbal and written communication.
• Confident in handling difficult clients with firmness and diplomacy.
• Capable of working independently and taking initiative.
• Basic knowledge of ERP or credit control systems.
• Maintains accurate debtor records and reconciliations.
• Strong sense of professionalism and customer service in follow-ups and dispute resolution.

We reserve the right: 

• To call only the shortlisted candidates for interview. 
• Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.