Facilities & Safety Operations Manager - Office Services

ROLE OVERVIEW

PURPOSE OF JOB

To oversee and manage facility operations and workplace safety, ensuring that all organizational environments are safe, efficient, well-maintained and compliant with relevant regulations. This role is responsible for coordinating maintenance, optimizing building resources, implementing safety policies and fostering a secure workplace for all employees.

MAIN RESPONSIBILITIES AND DUTIES

• Conduct regular office inspections to evaluate the conditions of facilities and identify needed improvements or repairs.
  
• Prepare detailed monthly reports on premises and recommend corrective actions to ensure compliance with safety standards and government regulations.
  
• Identify and organise safety inductions and refresher training sessions to promote health and safety awareness throughout the organization.
  
• Coordinate regular safety drills and training for fire wardens and first aiders.
  
• Ensure the servicing and maintenance of all safety equipment (e.g. fire alarms, extinguishers) are completed in accordance with statutory requirements.
  
• Oversee monthly checks of First Aid kits and ensure timely replenishment of items.
  
• Assume responsibility as the registered Health & Safety Officer, actively participate in the Health & Safety Committee and lead the implementation of all safety initiatives.
  
• Maintain health and safety documentation, ensuring regular follow-ups on items such as letters, meeting minutes, servicing dates, attendance records, and checklists.
  
• Supervise the Facilities Officer, ensuring the implementation of appropriate security measures and health and safety protocols across all offices.
  
• Develop and implement strategies for the effective maintenance and repair of offices and equipment.
  
• Liaise with suppliers and contractors to verify that all work meets specifications and safety standards.
  
• Support the planning and execution of office projects, including relocations, space planning and event coordination, ensuring adherence to safety requirements.
  
• Develop and maintain comprehensive emergency response plans, including evacuation and natural disaster response procedures.
  
• Communicate and collaborate with other department managers to facilitate optimal operations.
  
• Foster a culture of safety and awareness among staff.
  
• Ensure adherence to JTC policies, procedures and guidelines.
  
• Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
  
• Adhere to JTC's core values and expected behaviours.
  
• Any other duties as deemed necessary by Management.
  
• Maintain accuracy when handling data and ensure that integrity of processes is maintained.
  
• Maintain the highest standard of confidentiality and security.
  
• Uphold professional standards with all clients, internally and externally.
  
• Developing self and maintaining knowledge in relevant field at all times.

ESSENTIAL REQUIREMENTS

• Bachelor’s degree in business administration, facilities management or a related field (or equivalent experience).
  
• Knowledge of health and safety regulations, Health & Safety certification would be a plus.
  
• A minimum of 8 years of experience in office or facilities management, ideally within a multi-jurisdictional or corporate environment with at least 3 years in a leadership role.
  
• Strong leadership and communication skills.

OUR COMMITMENT TO INCLUSION & WELLBEING

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.