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Customer Support Officer (Spare Parts)

  • Plaine Wilhems
  • Not disclosed
  • Permanent
  • Added 10/11/2025 
  • Closing 10/12/2025
  • Recruitment Department
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Attached to the head office and reporting to the "Team Leader", the function aims to support the increase in sales of consumables, tools, spare parts and components.

 

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1400 enthusiastic employees.

 

Summary

Attached to the head office and reporting to the "Team Leader", the function aims to support the increase in sales of consumables, tools, spare parts and components.

 

What will be your responsibilities?

1.Commercial Stream

In perfect collaboration with the Project Manager or the PSSR associated with the entrusted scope:

 

  • Understand customer needs and propose appropriate solutions
  • Establish sales forecasts in collaboration with customers and communicate them to the purchasing department
  • Provide reporting to customers (follow up on order status);
  • Analyse market shares by product type and increase these after setting development goals
  • Assume responsibility for the customers followed by the team for the spare parts activity

 

2.Administrative component

  • Prepare and follow up on parts and service offers
  • Execute contracts and orders for the sale of parts and services
  • Give delivery instructions to the logistics cell
  • Provide reporting (business analysis) required by customers

 

Who are we looking for?

Education & Experience:

  • Bachelor's degree (for example in foreign trade) or equivalent by experience
  • Languages : French and English (Knowledge of a 3rd language is a plus)
  • Experience in a similar function in the distribution business, ideally in export and in a spare parts department
  • IT : ERP + MS Office
  • Atleast one year of experience in a similar position

What's in it for you?

  • A permanent contract
  • A competitive salary and an interesting package of extra-legal benefits
  • A human sized company with international dimension, encouraging autonomy and team spirit
  • Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
  • Benefit from a challenging career opportunity with an extensive training program
  • In this challenging job you get the possibility to take initiative and further develop the function

BIA

BIA

 

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