Join Dayforce as a Payroll Technician Specialist — ensure accurate, timely payroll delivery across global clients. Support team operations, audit results, and drive process excellence in a fast-paced, collaborative environment. #Dayforce #Payroll #Hiring

About the Opportunity:

Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited of outputs and transmitted accurately and timely.

What you’ll get to do: 

• Ability to provide support / buddy to the new hires
• Ability to provide support to the team and provide feedback on the delivery / assessments.
• Ability to manage high volume / workload to ensure service delivery are met.
• Ability / flexibility to process 75% of workloads and 25% on team support as per structure. * can be shifted to 100% process when necessary Or roles and responsibilities may be reviewed depending on the structure / size of the team & criticality of the process.
• Ability to audit pre-live and post live outputs
• Promote internal procedures and checklist & error log
• Responsible for ensuring all aspects of the payroll cycle, are processed, reconciled, audited and transmitted accurately and on time
• Ensure accurate and timely processing of payroll impacting changes, payments and payroll processing for assigned clients
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
• Work with cross-functional internal partners to resolve client payroll matters and employee enquiries
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents
• Provides customers with regular and timely incident updates
• Maintains the highest level of customer satisfaction
• Contributes to the support knowledge base
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Monitors scheduled import & export files
• Processing of import files records and generates export HR files from DF to ICP
• Process validation and investigates the files / failed imports
• Login cases via CRM, failed import / export files / notifications
• Updating share points status after each job
•  Work in coordination with technical support team
• Validate trials exception error reports vs GTN
• Keep the Global team aware of any escalations and feedback from Partners / Clients
• To adhere with procedures / controls in place.

Skills and Experience we Value:

• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards
• Meet or exceed process KPIs
• Drive customer satisfaction by providing high quality of service
• Execute corrective and preventive action plans
• Record key delivery data for metrics purposes
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback
• Experience in payroll integration, interfaces & legislative requirements 
• Time Management and prioritization
• Previous customer support experience
• Demonstrable written and verbal communication skills using a variety of media dependent on the situation
• Knowledgeable of Day Force product
• Fluency in English (oral and written)
• Telephone manner
• Analytical and Reporting Skills
• Computer Literate (MS Word, Advanced in Excel, PowerPoint, Outlook)
• Higher School Certificate Holder or Higher Education (Diploma)
• Payroll certified / Native Payroll certified (APJ) Indonesia / Korea
• Sound knowledge of GDPR
• At least 2 years of work experience in a customer-facing office environment
• APJ working hours (any 9 hours between 5 am to 4 pm Mauritius time)
• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays