As a Customer Relations Representative, you’ll be the friendly and knowledgeable first point of contact for our customers. This is a great opportunity for someone who enjoys problem-solving, communication, and making a difference in people’s day.

Key Duties & Responsibilities: 

• Respond to customers request in a proficient manner whilst providing them with good service level agreements and experience. 
• Handle incoming calls or inquiries from visits and emails of prospective customers or clients.
• Ensure the taking of orders, the attending and resolving of complaints for all customers.
• Attend to and resolve customer complaints effectively.
• Provide product information to customers and ensures customer satisfaction.
• Complete supporting paperwork and data entry as required.
• Accurately capture customer information.
• Create and maintain service reports.
• Handle customer needs, clarify information, research every issue and provide solutions and/or alternatives.
• Process orders, forms, and applications.
• Be detailed oriented and work with a high degree of accuracy.
• Handle confidential financial and personal information appropriately.
• Have the ability to tactfully handle stressful and difficult situations.
• Have ability to be an all-rounder and be multitasking.
• Perform other related duties.

What We’re Looking For: 

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to stay calm and professional under pressure
• Proficiency with software and basic computer skills
• Previous experience in customer service, support, or relations (preferred but not required)