A leadership position responsible for driving operational excellence and team performance within the 
fund accounting department. This role manages a team of accounting professionals, oversees complex 
client relationships, and ensures delivery of high-quality accounting services. The position focuses on 
people management and operational efficiency while maintaining overall accountability for team 
performance and client satisfaction.

Core Responsibilities:

• Lead and develop a team of fund accounting professionals
• Drive operational performance and quality standards
• Build and manage cluster and client relationships and service delivery
• Oversee resource allocation and capacity planning
• Direct implementation of strategic initiatives and process improvements
• Ensure regulatory compliance and risk management
• Establish and monitor team performance metrics
• Champion technology adoption and process optimization

Tasks:

• Conduct regular performance reviews and career development discussions
• Manage escalated client issues and relationships
• Lead team meetings and performance improvement initiatives
• Monitor and report on key performance indicators
• Oversee workload distribution and resource allocation
• Review and approve staff scheduling and time management
• Facilitate client review meetings and presentations
• Coordinate with other departments on service delivery
• Monitor compliance with policies and procedures
• Lead change management initiatives
• Review and approve team training plans
• Oversee system implementation and optimization
• Conduct regular service delivery reviews
• Track work progress through timesheet completion 
• Perform other related duties as assigned for role and business needs

  Educational Background:

• Bachelor’s degree in Accounting or a related field & ACCA Qualified or ACA would be an advantage

Professional Experience:

• 8+ years of progressive experience in fund accounting

Skills and Key Behaviours:

In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Strong understanding of fund accounting processes, regulatory compliance, and risk management frameworks
• Proficient in reviewing and approving complex financial reports and client deliverables
• Skilled in resource allocation, capacity planning, and workload distribution to meet client deadlines and deliverables
• Experienced in leading client onboarding, system implementation, and optimization projects
• Adept at establishing and monitoring key performance metrics to drive team performance and operational efficiency
• Expert in driving operational excellence and process improvements
• Proficient in managing escalated client issues and fostering long-term client relationships
• Skilled in coordinating cross-departmental efforts to ensure seamless service delivery
• Strong focus on change management and adoption of technology-driven solutions
• Effective leader with exceptional people management skills, including performance reviews, career development discussions, and team training
• Excellent communication and interpersonal skills to foster collaboration with clients, cluster partners, and internal stakeholders
• Results-driven, proactive, and detail-oriented with a focus on operational efficiency and client satisfaction
• Adaptive and resourceful, ensuring team alignment with strategic objectives and organizational goals