We’re looking for motivated individuals looking to expand their IT careers. The monitoring technician will help ensure that our clients’ systems run smoothly: supervising applications, monitoring flows, managing incidents, and following procedures.

Technical Support, Monitoring Technician
The Junction Business Hub, Calebasses, Mauritius

Are you ready to take on new challenges in a growing and innovative IT company?

oXya is a leader in technical services and hosting solutions for critical applications. We help large and international companies improve the efficiency and flexibility of their critical applications. Today, oXya provides technical services and hosting solutions to thousands of users.

As part of its expansion, oXya is hiring a full-time Monitoring Technician (40 hours/week).

You will be responsible for supervising our clients IT infrastructures and critical applications (SAP environments) to ensure they remain operational :

• Perform all routine operations necessary for the functioning of our North American clients’ information systems.
• Supervise applications.
• Monitor and control data flows.
• Detect and escalate incidents.
• Comply with contractual commitments.
• Provide daily reports to clients.

Schedule

The service operates 24/7, based on a rotating shift system (3 shifts of 8 hours). The selected candidate must be flexible to adapt to this rotation. Schedules will be communicated with reasonable notice.

• Morning shift: 6:30 AM – 2:30 PM
• Afternoon shift: 2:30 PM – 10:30 PM
• Night shift: 10:30 PM – 6:30 AM
• Transition shift- on call shift (between night and morning to allow time for recuperation)

Required Qualifications

• Bilingual: French and English (a MUST)
• Collaboration & Team work
• Attention to detail
• Customer satisfaction mindset
• Communication skills
• Punctuality
• Motivation to grow in the technical field

Preferred Experience

• Degree in IT (or equivalent) preferred
• 1 year experience as an IT technician (Beginners welcome)
• Beginners welcome to apply

Optional Skills

• ERP systems (SAP), Ticketing systems, Windows, Unix, Linux, Microsoft Office Suite

Compensation

• Monthly salary & 15% attendance bonus
• Without experience: Rs. 32,000
• 1+ year experience in a 24/7 role: Rs. 40,000

Benefits

• A stimulating position in a growing IT company
• Opportunity to take initiative and grow professionally
• MUA health insurance: 75% paid by employer, 25% by employee
• Pension: retirement & private life insurance with NIC
• Mobile phone subscription covered

To Apply

Please send your CV by September 20, 2025. Applications after this date may still be considered.

oXya is an equal opportunity employer. We are proud of the diversity of our workforce and enforce a zero-tolerance policy against any form of discrimination. All qualified candidates will be considered for employment in accordance with applicable employment laws.