Duties and Responsibilities

• Oversee the installation, configuration, and maintenance of hardware, systems and software.
• Assist with the installation, configuration, and maintenance of hardware, systems, and software
• Provide first-level technical support to internal users for hardware, software, and network-related issues
• Set up, configure, and troubleshoot computer systems and applications as required
• Support the management and basic troubleshooting of company networks and connectivity issues
• Maintain and update inventory records of IT equipment and support procurement and asset tracking
• Assist with regular system updates, backups, and implementation of IT security protocols
• Support user onboarding and offboarding processes, including account setup and access rights management
• Log, track, and escalate incidents using helpdesk or ticketing systems
• Collaborate with the IT team to implement technical solutions, updates, and process enhancements
• Keep current with IT best practices, tools, and emerging technologies