• To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management.

• To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management. To ensure that the department is dedicated in providing all guests a comfortable, pleasant and memorable experiences during their stay
• To be familiar with all The Residence hotel policies and procedures.
• To be well-versed with the facilities and services offered by the hotel.
• To be well-versed in all reservations handling & process, proficient in the reservations systems and equipment.
• To provide prompt, courteous and efficient service at all times. To answer the phones within three rings.
• To upsell whenever possible to maximize on occupancy and revenues.
• To ensure that all reservations are entered accurately and work updates maintained consistent.
• To be aware of booked-out status and need period periods to maximize sales opportunities. To alert Reservations Manager of sudden changes in occupancy levels.
• To advise the Reservations Manager of any deviations in rate applications or reservation arrangements.
• To fully understand market segmentation to accurately “qualify” reservations.
• Monitoring the application of offers and added values given to Tour Operators
• Prepare various administrative reports and statistics
• Review operational records and reports to project sales and determine profitability.
• To ensure all booking are process in the OPMS on the same day booking received.
• To ensure that all reservations are file accordingly based on department policy
• Ensure all direct booking are guarantee with credit card deposits.
• Ensure that all guest names in full details are record properly and any extra information (exp: flight detail, preferences. etc) are updated in PMS and guest profile.
• To maintain an accurate and updated filing system of all correspondence.
• To conduct monthly purging of records based on the hotel’s retention requirements.
• To assume other duties and responsibilities as delegated by Manager and Supervisor.
• Monitor customer preferences to determine focus of sales efforts.
• Be able to give correct information to guests regarding the hotel facilities and activities
• Respond existing and potential customers in a comprehensive manner
• Communicate any special request from an external party to the Reservations Manager

• Perform any cognate duty assigned by the Reservations Manager