Provides technical support and assistance to customers or clients regarding the installation, operation, maintenance, and troubleshooting of complex technical products or systems.
- Respond to and repair gas equipment timeously following breakdowns in a safe manner while minimizing production down time.
- Perform copper pipe soldering works, metal works and welding.
- Perform gas reticulation installation with the contract/installation team.
- Ensure proper preventive and corrective maintenance and maintain equipment and ensure that equipment is conditionally monitored to ensure safe operations.
- Be able to trouble shoot and find fault on application / plant gas equipment
- Participate in the preparation of Bill of materials.
- Site surveys to be done.
- Quotes and proper feedback to be given to clients after site surveys.
- Keep accurate and suitable records of the Maintenance Service Checklist and Repair/ Service reports.
- Provide feedback to the manager on a daily/weekly basis with regards to jobs in progress and/or completed.
- Comply with the scheduled plan of the Equipment Service Agreement and to be ready at any time to deal with breakdowns.
- Provides technical support and assistance to customers or clients regarding the installation, operation, maintenance, and troubleshooting of complex technical products or systems.
- To ensure customer satisfaction by resolving technical issues and ensuring the proper functioning of the products or services.
- To provide support on sales process.
- To understand mainly the technical aspects of medical and laboratory equipment and using the knowledge to effectively sell and promote equipment to clients.