The company is looking for a Shop Manager to overview the day to day operations of one of his outlet situated at Bagatelle Mall.

DUTIES & RESPONSIBILITIES:

1.     People Management        

• Assign and monitor duties to staffs to ensure high level of customer satisfaction and sales target are met.
• Assist in hiring and training of staffs to sustain a high performing team, efficiency and minimizes staff turnover.
• Assist in staffs’ performance appraisals to assess performance, training needs and build career paths.
• Prepare work schedule/roster for staffs on a weekly basis whilst ensuring efficiency and work life balance of employees.
• Handle employee grievances and report to Management for remedial actions.
• Advise on disciplinary actions to be taken against employees for non-compliance and misconduct.
• Ensure employees adhere to safety & health regulations, food safety guidelines and other policies and procedures of the company at all times.
• Assist the Management in Staff Welfare activities as may be required.

 2.    Customer Service

• Lead your team to provide exceptional customer service.
• Set clear mission and deploy strategies across the shop to improve customer service standards and increase sales.
• Handle customer issues and/or complaints in a timely manner.
• Monitor closely front liners to ensure customer satisfaction and sales target are achieved.

 3.     Inventory Management

• Monitor stock levels to ensure product stock is adequate to meet customers’ demands.
• Place orders as and when required whilst avoiding insufficiencies or surplus of stocks.
• Ensure FIFO, LIFO and FEFO method is obeyed as appropriate to minimise waste.
• Ensure proper record keeping of stock movements.
• Lead physical inventory counts periodically to ensure the data records match the actual inventory levels.
• Collect and analyse data to forecast demand for different stock items.
• Ensure goods are kept in appropriate surroundings and/or temperature to avoid waste.

 4.    Financial Management

• Assist Management to create and maintain annual budget.
• Provide insight to the Management on fast selling goods, slow moving goods, cost variation and take remedial actions accordingly to achieve sales target.
• Ensure all cash handling transactions are properly managed and recorded as per company policies to avoid discrepancies and/or prejudice.
• Provide financial reports as and when required.

 5.    Day to Day Operations

• Monitor daily operation of the shop in terms of labor, quality standards, legal compliance, customer needs amongst others.
• Monitor financial data and budgets to increase profitability.
• Perform routine checks to ensure shop is well conditioned. Flag breakdowns to Maintenance department for repairs in a timely manner.
• Ensure shelves are well displayed as per company standards to achieve sales target.
• Plan and oversee promotional events or displays.
• Determine and implement improvements across the Shop.
• Ensure cleanliness and proper hygiene across the store at all times.
• Perform opening and closing of shops as per protocols on a daily basis.
• Monitor, reinforce and implement security protocols across the outlet to ensure security of staffs, clients and visitors.