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IT Support (Lavastone Properties)

Port Louis
Negotiable
Permanent
Added 15/07/2025
Closing 14/08/2025
Jessica Sumputh

MAIN PURPOSE OF THE ROLE To provide frontline IT support by ensuring the smooth operation of systems and timely resolution of technical issues. The IT Support ensures user satisfaction and contributes to business continuity through reliable IT service delivery.

Key Role

Act as the first point of contact for IT-related queries and provide basic troubleshooting for hardware, software, and network issues.
Support users with account setup, system access, and software installations.
Perform basic system configurations under guidance.
Monitor system alerts and performance; investigate and escalate issues when necessary.
Maintain accurate records of support activities and contribute to the IT knowledge base.
Communicate professionally with users, ensure timely follow-ups, and promote a user-centric IT support culture.

Competency Framework

Behavioural Competencies

Communication
Problem-solving
Decision making
Team collaboration
Planning and organisation

Technical Competencies

Technical support (troubleshooting, diagnostics)
System monitoring and preventive maintenance
Security and access management
Technical documentation

Profile Requirements

Qualifications, Skills & Knowledge

Diploma in IT, Computer Science, or a related field (or equivalent experience)
Solid understanding of IT systems, software, and networks
Proficient in troubleshooting and analysing technical issues
Ability to document processes and maintain technical records
Familiarity with monitoring and security tools
Certifications such as CompTIA A+, Network+, or Microsoft Certified Support Technician are a plus

Experience