Responsible to provide fast, efficient, courteous service at all times to guests. He/She comes out daily duties of the Reception and Telephone handling effectively and deals with all guests’ queries by providing accurate information and proper follow up.

• Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests, with the key aim of retaining and attracting new customers.
• Manage cashiering at the reception.
• Pay attention to special request with a personable but professional approach.
• Answer to calls as well as take and relay telephone messages for guests and hotel employees.
• Prepare bills, taking payments, handling checkouts, and processing foreign exchange payment. Communicate efficiently with housekeeping and maintenance staff to ensure quality service to guests.
• Promote the upselling of room categories and other inhouse services.

EXPERIENCE & PROFILE

• Minimum SC, NTC Hotel School
• Computer literate
• Be friendly, smiley, sociable, and welcoming to our guests to create a great atmosphere.
• Be confident and self motivated
• Good communication skills, a third language will be an advantage.
• Experience in the hotel industry