Providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities.

 ESSENTIAL FUNCTIONS 

-          Delivers a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.

-          Maintain equipment and sample inventory of products.

-          Acknowledge and respond to relevant customer queries, needs and expectations.

-          Suggest and promote retail products or additional services.

-          Uphold hygiene standards and follow health and safety regulations

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Spa Supervisor
• Assist in all areas of the operations as requested by the Spa Manager
• To be fully aware of current and future services offered by the resort
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• To remain up to date with local and international trends in the health and leisure services through media. 

Metrics

• Contributes actively and ensures to reach financial objectives set by as per attached. Financial objectives are defined according to hotel business plan. Occupancy ratio may alter financial objectives but only on a pro rata basis.
• Works towards reaching 85% guest satisfaction over the year
• Works towards reaching 3% capture rate of guests in house on a daily, monthly and on a yearly basis, encouraging but not imposing guests to discover various treatments
• Masters all treatments allotted as per list attached
• Masters the composition of all products used and sold at the spa
• Ensures confidentiality and loyalty towards Hotel Managers and Spa Manager

QUALIFICATION STANDARDS

EDUCATION

4-year college degree preferred (specific education in massage, skin care or services).

EXPERIENCE

2 years in massage therapy practice or in a 5 Star Resort Spa as a therapist preferred.

The team member must possess knowledge of spa therapies to include Swedish, deep tissue, hot stone therapy, exfoliation, manicure, pedicure, and skin care.

Experience with spa management software is preferred but not required.