Avantor is looking for a dynamic, forward-thinking, and experienced Associate to provide initial technical product support to external customers, manufacturing sites, sales representatives, marketing, and other key internal customers and supplier

Avantor is looking for a dynamic, forward-thinking, and experienced Associate to provide initial technical product support to external customers, manufacturing sites, sales representatives, marketing, and other key internal customers and supplier.

What you'll do:

• Communicates daily with external customers, manufacturing sites, sales representatives, marketing and other key internal customers and suppliers.
• Serves as the primary contact for any service-related inquiry.
• Understands business goals and customer segmentation.
• Keeps all functions informed of customer needs.
• Fields incoming customer phone calls and inquiries.
• Visits customer sites as needed on occasion.
• Drives revenue for 2 to 4 assigned territories in partnership with outside sales through expediting urgent orders and sales lead generation.
• Coordinates customer order requirements, expedites orders as appropriate, addresses inquiries regarding products and services including pricing, product availability, returned goods, complaints, order cancellations, etc.
• Proactively manages lot reserves.
• Determines when customer issues need to be escalated and follows through on resolving issues.
• Participates on and/or leads cross-functional teams to drive departmental improvements.
• Manages consignment warehouse functions including system receipt, inventory reconciliation and billing.
• Provides training for new employees.
• Works with a variety of business systems including SAP.
• Understands and can easily reference over 10,000 product listings and over 5,000 active customers in a variety of business areas.
• Actively participates in department team activities and contributes to developing and achieving team goals (lot reserves, return goods, call abandoned rate, and other team goals).
• Performs other duties as assigned with or without accommodation.