We are looking for a receptionist responsible for managing the front desk, greeting visitors, answering phone calls, and performing administrative tasks to ensure smooth operations and a positive first impression. Coordinate dispatches both internal and external.

Main Duties and Responsibilities:

• Liaise with stakeholders to ensure that all calls are transferred to their respective destination
• Greet all visitors and ensure that all visitors’ access to the office are well logged
• Log, follow up and monitor processes and maintain databases where applicable
• Ensure that reception area and visitors’ lounge is always kept clean and tidy
• Escalate any issues to the line manager and acts upon instruction
• Ensure that all dispatches are properly logged in the respective log book (Internal and External)
• Be the point of contact for queries, requests and complaints when applicable
• Follow up till closure of complaints
• Update weekly tracker

Required Qualifications and Experience:

• Minimum HSC holder
• At least 2 years of experience in the related field
• Proficient in Microsoft Word/Excel

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills
• Excellent communication skills in both French and English
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Proactive approach to problem solving

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.