The FO receptionist needs to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

• Deliver excellent customer service, at all times especially during the check-out process.
• Assist guest with foreign exchange and travellers’ cheques.
• Receive payment for accommodation charges.
• Assist guest with safe deposit boxes for valuables storage.
• Assist in keeping the hotel reception area clean and tidy, at all times.
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
• Administer all reservations, cancellations and no-shows, in line with company policy.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
• Conduct regular security checks throughout the day and report any security issues to line manager.
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.
• Provide reports, as required, for housekeepers and management.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services.
• Maintain personal knowledge by completing in-house training and workbooks.
• Always adhere to all company policies and procedures and licensing laws.
• Be involved and contribute at team meetings.
• Carry out instructions given by the management team.