Join St. Regis Le Morne Resort Mauritius, where world-class hospitality, professional growth, and stunning natural beauty converge

Key Responsibilities:

Guest Services & Relations

• Greet and welcome guests with a warm, professional demeanor using names when possible.

• Manage check-in/check-out procedures accurately using property management systems (e.g., OPERA, FOSSE).

• Address guest requests, concerns, and service needs promptly and effectively, using property-specific service recovery protocols.

• Promote hotel amenities, services, and local attractions.

• Assist guests with special needs or disabilities in accordance with company guidelines.

• Coordinate with various departments (e.g., Housekeeping, Engineering, Bell Staff) to fulfill guest needs.

Safety & Security

• Follow emergency and evacuation procedures, and respond to incidents such as medical emergencies or natural disasters.

• Maintain awareness of unusual or suspicious activity and report concerns to Security.

• Report all workplace injuries or safety issues promptly to management.

• Adhere to all safety, health, and hygiene protocols.

Policies & Procedures

• Maintain guest and employee confidentiality and protect proprietary information.

• Ensure proper use and safeguarding of company equipment, assets, and uniforms.

• Uphold all company standards regarding appearance, behavior, and communication.

• Perform other duties as assigned by supervisors or management.

Communication & Teamwork

• Communicate professionally and effectively in person and over the phone.

• Answer and direct calls using proper telephone etiquette, including message-taking and call transferring.

• Collaborate with coworkers and support a respectful and inclusive work environment.

• Share information using appropriate communication tools (e.g., radios, email).

Financial & Administrative Duties

• Accurately process payments, handle cash, and balance receipts at the end of each shift.

• Manage guest accounts, verify billing, and resolve discrepancies.

• Run daily reports, log shift activity, and assist in night audit procedures.

• Follow accounting policies when processing vouchers, refunds, or manual transactions.

Reservations & Room Assignment

• Confirm, modify, and cancel guest reservations.

• Block rooms and pre-register VIPs and group bookings as required.

• Coordinate room readiness with Housekeeping.

• Update room status and accommodate room changes as necessary.

Other Duties

• Support valet or bell staff as needed.

• Respond to and resolve guest theft reports by notifying Security.

• Uphold service standards and contribute to continuous quality improvement initiatives.