Performance, Risk & Quality Team Lead

Performance, Risk & Quality

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.

This position is based in Mauritius on a fixed term contract and offers a compelling mix of work and people development opportunities, work environment and structure for an innovative program in the New Digital Technology world. This position is ideal for a person who wants to make an impact in a new and innovative way to put in place a cost effective learning solution for the workforce of the future.

Job Description

Ensure smooth running of day to day activities of Delivery Excellence Team to meet EALA targets. Work closely with Service Delivery to ensure high performance is delivered for Accenture and our clients through the implementation of innovative tools, process optimization and continuous improvement initiatives.

Key Responsibilities

• Drive Performance Analytics and Improvement, including analyzing the business data and recommending process improvements and cost reductions in the business
• Ensure the development and management of Operational Excellence and Continuous Improvement initiatives
• Implement next generation of Methods, Process and Tools
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Ensure compliance to Accenture Delivery Methods by performing SQA Audits
• Facilitate CMMi Sustenance
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach delivery teams on measurement principles
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
• Review project processes and key deliverables, as part of the organization's Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence
• Recommend and help implement strategies and actions to mitigate risks/solve issues
• Network with external and internal service delivery specialists to share tools and best practices
• Support Quality & Risk Management, Measurement & Reporting needs

Background

- Degree in Information Technology or related fields
- Experience on Software Development Lifecycle and Project Management principles
- Experience with Development Methodologies, Project Management Tools and Quality Methods
- Knowledge of Quality frameworks such as CMMi and ISO 9001 standards
- Self-starter and ability to own tasks and supervise that of a team
- Very good interpersonal, communication and presentation skills
- Ability to learn quickly and adapt to a changing environment

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.