Carry out all the activities of the restaurant as per established hotel standards and procedures. Assist the Restaurant Manager in ensuring that operating costs are kept to a minimum, and that the overall goals and objectives of the restaurant are achieved.

KEY RESPONSIBILITIES

• Be attentive to guests requests and resolve their complaints where possible, reporting all incidents to your Supervisor
• Maintain detailed knowledge of menu, including daily specials
• Complete dockets accurately and clearly
• Maintain current information on all general activities of the hotel
• Strictly adhere to the hotel’s established policies and procedures with regard to the handling of payments, credit, house funds and shift hand over
• Ensure that sufficient stocks of checks, printed materials, cigarettes and small denotation are available at all times in the outlet
• Account for all guests in numerical sequence, including those received from and/or handled over to other cashiers as well as voided and/or cancelled cheques
• Ensure the charged bill is checked against room number and name in accordance with computer listing prior to posting
• Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total
• Inform the Food and Beverage Supervisor of any problems encountered during shift and also clearly document in the outlet’s log book.  In urgent cases, call the Income Auditor immediately, or in the absence the Manager on Duty