Customer Success Officer
- Port Louis
- 10,000 - 20,000
- Permanent
- Added 20/03/2024
- Closing 29/03/2024
Hardy Henry Services Ltée is looking for dynamic and motivated individuals to join the team
Duties & Responsibilities:
- Follow up & Cancellation of contracts
- Amendment & Renewal of existing contracts
- Ability to resolve complaint in a professional and timely manner
- Build up customer relationship & ensure customer satisfaction
- Offer full range of the highest quality of customer service by handling incoming and outgoing phone calls, e-mail and fax by being accurate, polite & competent.
- Schedule appointments and make follow up
- Understand, meet and exceed targets set by your manager for different clients / projects.
- To be proactive and anticipate customer needs
- Back-office tasks such as data entry which should be made precisely without any mistake.
- Providing comprehensive reporting and data analysis to highlight useful information and support decision making.
- Identify opportunities for potential cross selling and upselling
- Create recommendations and facilitate action for resolutions
Profile, Skills & Competencies:
- Higher School Certificate
- Well versed in Microsoft Office tools (exel, word, powerpoint)
- Must be customer- oriented – both external and internal customers.
- Effective time management skills
- Organisation and Planning Skills
- Have integrity and be reliable
- Highly developed communication skills both written and verbal.
- Problem solving/solution driven
- Sense of confidentiality
- Work team spirit
- Be Proactive