Bellman

To greet and acknowledge all guests, welcoming them in a polite and friendly manner and assist guests with the luggage, and provide a luggage storage service for guest.

• To anticipate all guest needs and handle all guest inquiries
• To oversee the effective day to day operation at the Bell service desk.
• To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To ensure lobby area is clean and tidy at all times.
• To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
• Assist guests with the luggage, and provide a luggage storage service for guest.
• To coordinate delivery of messages and other items to the guest room
• To assist guests who require special attention.
• To provide Team Member coaching and counselling, support and guidance as                required.
•  To arrange the shift schedule for all members of the Bell Attendant and Driver team, as well as arranging manpower to ensure the day to day operation is smooth.
• Complete all other shift duties as outlined on shift checklist.