Associate Project Manager - Project Coordinator

Associate Project Manager - Project Coordinator

As a Technical Project Manager (TPM) for the Americas, you will be responsible for:

• Work in the Americas technical project management organization
• Working closely with Sales, Support, and Engineering to ensure customer needs are met
• Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services.
• Act independently to determine methods and procedures on new or special assignments.
• Coordinate service delivery by working in conjunction with the Professional Services Engineers team and our customers.
• Using the established Clean Order Process, effectively coordinate activities (orders and queries) to ensure that completion is within SLAs.  Providing clear directions and escalating where necessary.
• Coordinate the activities of implementation teams to ensure that work order deliverables and timeline, especially the TTL (Time to Live of 90 days)
• Ensure all agreed timeframes and milestones are met, especially the TTFC (Time to First Customer Contact), TTFTS (Time to First Technical Session)
• Communicate, liaise and escalate (where necessary) within Netskope to ensure successful completion of the project
• Ensure the completion of the project and the survey response from our customers
• Ensure all the project documentation is securely stored on-line and off-line as necessary.
• Manage projects with our Partners

Required Experience and Skills:

• • Ability to work effectively with both technical and not technical people
  • Experience working with SalesForce, MAvenlink, PSA tools, and GSuite
  • Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors.
  • At least three () years working experience in the IT or SaaS industry preferably in a customer service environment
  • Knowledge of the operations involved in customer service & service delivery
  • Strong planning & organizational skills
  • Excellent oral / written communication in English and French

  Other Requirements:

  • Travel required up to 20%.
  • 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job
  • Self-motivated
  • Strong problem-solving skills
  • Excellent organizational skills
  • Ability to work well under pressure, develop an in-depth knowledge of the customer business, projects and initiatives
  • A high degree of commercial awareness with a professional approach & strong work ethic
  • Ability to manage customer projects as directed liaising across divisions with key internal stakeholders, as well as IT managers and other key stakeholders within the customers’ organization
  • A goal oriented self starter with a proven track record in achieving targets needing low level management time & attention to perform day to day responsibilities
  • Must be team oriented, high energy & high performance with excellent customer service, time management, interpersonal, communication & computer skills
  • Must have an attention to detail & solid administrative, reporting, research, analytical, troubleshooting skills
  • Demonstrate a proactive positive attitude, motivation, ambition & tenacity
  • Ability to motivate people to produce results and work within both a physical and/or virtual team environment across different cultural boundaries
  • Awareness of changes within the organization.
  • Ability to demonstrate flexibility in a constantly changing environment

  Preferences:

  • Experience with working with a Fortune 500 companies
  • Prior experience in hyper-growth company a definite plus

  Education:

  • Bachelor's degree (BSCS or equivalent) or equivalent work experience