Reservation Assistant (ABC Car Rental Ltd)

ABC Car Rental Ltd is looking for a Reservation Assistant who will be responsible for handling customer enquiries and bookings, processing vehicle reservations, and ensuring accurate documentation.

• Handle Customer Enquiries:

  • Respond promptly to customer calls, emails, and walk-in queries regarding vehicle availability, rates, and rental terms.

• Process Reservations:

  • Record and confirm vehicle reservations accurately in the booking system.

  • Ensure all required customer information and payment details are correctly entered.

• Coordinate Vehicle Allocation:

  • Liaise with the operations team to ensure vehicle availability and readiness for each booking.

  • Manage last-minute changes or cancellations efficiently.

• Customer Service Support:

  • Provide professional assistance and advice to customers in selecting suitable vehicles based on their needs.

  • Handle customer complaints or issues in a courteous and solution-oriented manner.

• Documentation and Record Keeping:

  • Prepare rental agreements and ensure compliance with company policies and procedures.

  • Maintain accurate records of all bookings, cancellations, and modifications.

• Payment and Billing:

  • Process payments, issue receipts, and follow up on pending payments when required.

• Administrative Support:

  • Support the team with filing, correspondence, and other administrative duties.