Receptionist and billing clerk

We are looking for a dedicated Receptionist and Billing clerk to join our team. We value candidates who demonstrate empathy, patience, and a strong sense of professionalism. If you are passionate about making a meaningful impact on patient care, this opportunity is for you.

Customer Service & Communication:

• Provide excellent customer service to patients and visitors, addressing inquiries or concerns professionally.
• Answer phone calls, emails, inquiries related to appointments, billing, and other clinic services.
• Communicate with patients regarding their billing status, insurance coverage, and payment options.
• Manage patient flow, ensuring minimal wait times and a positive patient experience.

Admission Duties:

• Collect and verify patient information, including personal details, insurance, and medical history.

• Ensure patients complete necessary forms (e.g., consent forms, insurance verification forms) before receiving services.

• Enter patient data into the clinic’s database maintaining accuracy and confidentiality.
• Coordinate with medical staff to ensure patients are properly prepared for their appointments or procedures.
• Assist with the creation and maintenance of patient files and records.

Invoicing and Billing:

• Prepare detailed bills and provide cost estimates to patients prior to or at the time of service.

• Assist inquiries regarding billing and payments.
• Handle all cashier-related duties, including collecting payments
• Issue receipts for payments made and maintain an accurate cash register.
• Track outstanding balances and follow up with patients for payment arrangements if necessary.
• Ensure accurate and timely posting of payments to the clinic’s financial system.

Candidates will work on rotating shifts between reception and billing duties on a scheduled basis, including evenings, weekends, and public holidays.

Ability to work under pressure and in a customer-focused environment.

Flexibility and reliability are key to success in this role.

Qualifications:

• Experience:
• At least 1-2 years of experience in a receptionist or administrative role in a medical or healthcare setting is preferred.
• Experience with billing, invoicing, and cashiering tasks, particularly in a healthcare environment, is a plus.
• Skills:

• Candidates must be highly fluent in French, possess strong communication skills, and have a good command of English.
• Proficiency in basic computer skills.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.