Receptionist / Guest Relation Officer

The Receptionist/Guest Relation Officer is responsible for providing a friendly, welcoming and efficient service to all hotel guests. S/He creates a warm and welcoming atmosphere for all of our guests

• Actively participates in the provision of excellent service to guests
• Welcomes and greets guests in a friendly and professional manner as per the Hotel Standard
• Answers and directs incoming calls
• Ensures proper room allocation
• Registers and checks guests in
• Promotes the various facilities and services of the Hotel.
• Confirms relevant guest informaiton
• Verifies guest's payment method
• Issues room keys and escort guests to their rooms
• Listens and responds to guest queries and requests both in-person and by phone
• Reviews accounts and charges with guests during the check-out process
• informs housekeeping when rooms have been vacated and are ready for cleaning
• Monitors visitors to the hotel
• Enforces rules and policies of the Hotel
• Maintains a neat and orderly Front Desk and Reception area.
• Performs any other job related duties as required