Receptionist / Admin Assistant

Receptionist / Administrative Assistant.

Main Responsibilities

• Serve as the first point of contact for members, and callers by managing the front desk and reception area.
• Greet visitors warmly and professionally.
• Receive incoming calls, manage inquiries, and redirect incoming calls in a professional and courteous manner.
• Handle and respond to inquiries regarding the daily operations and provide accurate information to members and callers.
• Redirect queries to relevant departments and ensure follow-up on outstanding issues where applicable.
• Maintain a clean, organized, and welcoming reception and front office environment.
• Provide general administrative support, including handling correspondence, managing schedules, and maintaining office records.
• Support the preparation of reports, presentations, and other internal documentation.
• Uphold confidentiality and handle sensitive information with discretion.
• Assist in any ad hoc tasks or duties as required by Management.

Qualifications

• Minimum of a Diploma or Associate Degree in Business Administration, Office Management, Secretarial Studies, or a related field.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Attention to detail and accuracy.
• Ability to multitask and handle pressure in a fast-paced environment.
• Professional demeanour and appearance and a good team-spirit.
• High level of discretion and confidentiality.

Experience

• At least 2 years of experience in a front office, receptionist, or administrative support role.
• Previous experience in a professional office environment is essential.
• Familiarity with office equipment (multi-line phone systems, printers, scanners, etc.).