Operations Manager | ER Property Limted

ER Property Ltd is hiring an Operations Manager who will be part of the Oficea team. The latter will be responsible for the supervision and delivery of operational tasks of property assigned to him/her as well as the facilities team.

Key Responsibilities:

1. Property Standards  

• Ensure the property is presented to its Tenants & Customers in the highest possible standards by maintaining the interior and exterior of the building 

• Conduct regular inspection of the interior of the property with specific attention on cleanliness, preventive maintenance, health and safety, fire and parking 

• Check the property inspection reports to track maintenance programs and repairs in the complex, including the follow up to ensure corrective measures are completed in a timely manner 

• Enforce rules and regulations are followed by the Tenants with particular focus on operating hours, delivery schedule, waste removal, promotional signs and other related issues 

• Monitor and review performance of all contract service providers to ensure scope of work contained in the contract is complete 

• Monitor and reviews expenses relating to the property and its tenants 

• Able to propose solutions or processes to control any matter that may arises operationally as to ease productivity and efficiency 

• Oversee and follow all supplier contracts and Key Performance Indicators (cleaning, security, refuse and landscape) contract, including weekly meeting and monthly reporting 

• Oversee, budget and quote for any additional project for the improvement of the property or any repair and do the follow up and handle billing and invoicing.

• Lead and oversee CAPEX projects from planning and budgeting through execution and delivery, ensuring alignment with strategic objectives, cost control, and timely completion.

• Negotiate, implement, and monitor Service Level Agreements (SLAs) with service providers to ensure performance standards, cost efficiency, and operational excellence.

• Oversee any maintenance contract with supplier chosen by Property Manager, Asset Manager, or Higher Management.  

• Ensure washrooms are properly cleaned, always functional and stocked 

• Coordinate the repairs and maintenance projects, property inspections with the team to ensure items are completed and delivered within a timeline 

• Oversee the duties and performance of the exterior maintenance contract to ensure the exterior of the building is maintained to the highest level possible

• Oversee the Planned Preventive Maintenance schedule checks are carried out for the premises 

• Oversee and build up all needed checklist for team members OR WITH team members 

• Manage monthly contracts and other costs, keeping in mind the annual budget and to ensure that outsourced services are provided within the budget plan for the property. 

• Monitor and report of vehicular traffic as and when required

• Handle all conflicts and dispute situations amongst tenants, visitors, customers with the assistance of security in a smooth manner to avoid any unnecessary disruption to property tenants & customers. 

• Prepares accurate monthly operations reports, reviews operational expenses and budgets and delivers required information to the management team.

• Any other duties defined by the Property Manager or Asset Manager 

2. People Management: 

• Manage and support the team reporting to the position 

• Effectively supervises maintenance personnel, ensuring optimal performance.

• Assist in identifying training opportunities for team members 

• Demonstrate and empower team members to demonstrate the values of the company 

• Assist in the recruitment, appraisal and discipline matters related to team members 

• Assist in the proposal of a career plan for team members 

• Assist in the buildup of processes for team members to be able to report in a timely and efficient manner to the Operation Manager 

• Any other duties defined by the Property Manager or Asset Manager 

 3. Health and Safety: 

• Maintain a strong working relationship with all important services including Police, Fire and Para Medic Services 

• Identify and inform management of any Health and Safety risk related to the Property building that may affect employees, contractors and general public 

• Any other duties defined by the Property Manager or Asset Manager