Network Support Engineer

Network Support Engineer

Position description:

The candidate will liaise with the other network colleagues in other countries to cover all network functionality in EMEA region.

The key area of responsibility:

• Manage the Accenture LAN/WAN network for EMEA region as a 3rd level of escalation for any network related issues

• Deliver network services as defined in SLA

• Using Management and Monitoring Systems.

• Implementation of Accenture standards applied to network environments.

• Ensure adherence to policies, processes and procedures defined for his/her area of work.

• Participate on periodical review and audits of the network environment

• Maintenance of network documentation and create reports

   

  Requirements:

   

• Diploma/BE/Master Tech. preferable in IT/Network or related specialities

• Experience in maintenance of LAN/WAN network for minimum 2 years.

• Experience in utilizing Network Management and Monitoring systems

• Good understanding and practical “hands-on” experience on:

  • Cisco IOS devices (switches, routers) and/or Juniper Junos (switches, firewalls)

  • Juniper firewalls (filtering, routing, NAT)

  • VRF and Multi VLAN infrastructure

  • IPSEC tunnelling, GRE

  • BGP Routing, QOS, VOIP

  • Following services and features: trunking, aggregated interfaces, VTP, STP,

     

• Must be communicative, open to internal customers, willing to learn, open to share knowledge and cooperation with a team members

• Able to individually solve problems (e.g. troubleshoot some performance issue)

• High energy level and be able to effectively work with various cross functional teams

   

  Language skills:

   

• English: V. Good level to be able communicate with a team and clients.

   

  Experience in following areas is an advantage:

   

• Cisco voice technologies (Call Manager, UCCX, Unity, VG, MGCP, SIP)

• Wireless infrastructures

• build databases

• create scripts for maintaining network devices