Learning Services Operations Analyst I

Are you passionate about creating seamless training experiences and supporting teams that empower others through knowledge? Do you thrive in a fast-paced, tech-forward environment where your ideas and contributions truly matter? If so, we have an exciting opportunity for you!

Location: Work is what you do, not where you go. This is a Night Shift role ( from 5 pm to 2 am)  For this role, we are open to hybrid work and can hire anywhere in MAU

About the opportunity

Join Us as a GLS Operational Analyst 1 at Dayforce – Where Learning Meets Innovation

Are you passionate about creating seamless training experiences and supporting teams that empower others through knowledge? Do you thrive in a fast-paced, tech-forward environment where your ideas and contributions truly matter? If so, we have an exciting opportunity for you!

In Global Learning Services, we believe that training is at the heart of every great customer experience. As a GLS Operational Analyst 1, you’ll be a key player in shaping the journey of our customers and internal teams as they engage with our world-class training programs. Reporting to the Director of Operational Practices for the Global Learning Services (GLS) team, you’ll be part of a dynamic group that supports the full lifecycle of product training—from onboarding to ongoing support for our Daymakers and our customers.

What you’ll get to do

• Be the heartbeat of our training operations by supporting both internal and external customers with their learning needs.
• Own and optimize our Learning Management Systems (Dayforce Learning and Dayforce Training Portal), ensuring a smooth and impactful training experience.
• Support and Collaborate to document actions and insights using Salesforce (SFDC), helping us continuously improve.
• Meet and exceed service expectations, delivering timely and accurate support that makes a real difference.
• Drive innovation by identifying and recommending process improvements that enhance our internal processes.
• Grow your skills in a role that offers exposure to cutting-edge tools and technologies

Skills and experience we value

• A proactive mindset and a passion for solving problems before they arise.
• The ability to adapt quickly in a fast-moving, ever-evolving environment.
• Multilingual skills (especially French) are a big plus!
• Experience with Microsoft tools like Excel, Power Automate, Forms, Teams, PowerPoint, and Word.
• Intermediate knowledge of Smartsheets and a willingness to learn more.
• A strong sense of ownership and accountability, whether working independently or as part of a team.
• A desire to innovate and collaborate, using technology to elevate the training experience.

What would make you really stand out

• HSC with Min 2 years’ experience in HR, Customer Service, Payroll or IT will also be considered
• 2+ years of relevant work experience in the Learning and Development space
• Certinia/CSA experience an asset