IT Support Specialist

As an IT Support Specialist, you will be the first point of contact for end-users requiring technical assistance

As an IT Support Specialist, you will be the first point of contact for end-users requiring technical assistance

Your responsibilities will include:

• Managing Service Desk tickets and resolving issues within defined SLAs.
• Providing technical support to users via email, MS Teams, or Skype.
• Troubleshooting through diagnostic tools and targeted questioning.
• Escalating unresolved issues to the appropriate IT support level.
• Assisting in the installation, configuration, and maintenance of workstations (notebooks) and related IT equipment.
• Collaborating with Group IT to remotely manage and troubleshoot local IT infrastructure (systems and networks).
• Contributing to the improvement of procedures and documentation.
• Maintaining and updating the IT record-keeping system.
• Supporting inventory tracking for IT equipment and materials.
• Preparing regular reports.
• Performing additional duties as required, such as delivering IT onboarding/training for new employees.

Your Profile

• Minimum of 3 years' experience in IT Support or Service Desk roles.
• Fluency in both English and French (spoken and written).
• Excellent interpersonal and communication skills.
• Strong team spirit and a collaborative mindset.