IT Manager

The Company is looking for an experienced IT Manager to lead the day-to-day operations and stability of core enterprise IT platforms, with people management responsibility.

IT Manager 

Employment Type: Full-time

About the Role

We are looking for an experienced IT Manager to lead the day-to-day operation and stability of core enterprise IT platforms. This is a hands-on IT operations role, focused on service reliability, infrastructure management, and team leadership—not consulting or project delivery.

You will manage a team of IT professionals and be accountable for the availability, performance, and security of cloud, on-premise, and enterprise application infrastructure.

Key Responsibilities

IT Operations & Service Delivery

• Lead and manage a team delivering internal IT and infrastructure services
• Ensure stable, reliable, and SLA-aligned IT service delivery
• Act as the main escalation point for major incidents and service disruptions
• Plan workloads, support rotas, and escalation processes

Infrastructure Management

• Oversee day-to-day operations of:
  • Enterprise productivity and identity platforms
  • Cloud infrastructure services (compute, networking, backups, DR)
  • On-premise infrastructure (servers, virtualisation, storage, networking)
  • ERP technical platforms (availability, performance, backups, upgrades)
  • Manage patching, upgrades, monitoring, capacity planning, and documentation

Vendor & ERP Infrastructure Coordination

• Manage technical infrastructure supporting ERP systems
• Coordinate with internal teams, application specialists, and external service providers
• Manage vendor performance against operational and contractual expectations

Governance, Security & Continuity

• Own incident, problem, and change management processes
• Maintain operational procedures and runbooks
• Support IT security controls, audits, and compliance requirements
• Support business continuity and disaster recovery planning and testing

Required Experience & Skills

Essential

• 5+ years’ experience in IT operations, infrastructure, or service management
• Strong hands-on experience with:
  • Enterprise productivity platforms (email, identity, collaboration)
  • Windows-based enterprise environments
  • On-premise infrastructure (servers, virtualisation, storage, networking)
  • Solid understanding of cloud infrastructure services
  • Experience managing internal IT services (not purely consulting or project-based)
  • Proven team leadership and people management experience
  • Experience working with third-party vendors and service providers

Desirable

• Experience managing ERP technical environments (infrastructure, hosting, DR)
• Exposure to ITIL or structured IT service management practices
• Experience in managed services or multi-entity environments
• Knowledge of backup, disaster recovery, and business continuity concepts