To implement instructions from superiors and to verify that the hotel’s standards of cleanliness are maintained in the assigned housekeeping section.
To implement instructions from superiors and to verify that the hotel’s standards of cleanliness are maintained in the assigned housekeeping section.
SOP Compliance & Quality Assurance
• Accompanies superiors during frequent quality spot-checks within assigned section of the Housekeeping Department with regards to work habits, storage and par stocks.
• Assists superiors in overseeing the efficient implementation of all SOP(s) pertaining to the Housekeeping Department and ascertaining their professional execution.
• Monitors compliance of staff with grooming, hygiene and safety regulations and procedures.
• Inspects work completed by the valets, clerks and attendants in assigned section.
Team Management
• Establishes a rotating schedule so that each person remains familiar with the operation of each phase.
• Assists superiors in ensuring the orderly flow of information to and from assigned personnel.
• Assists superiors with organising and facilitating on-the-job training and coaching sessions in order to develop knowledge and competencies.
• Provides regular feedback to staff members on their performance, and prepares periodical evaluation report for submission to superiors.
• Organises regular briefings and monthly meetings with team members as instructed by the Head Housekeeper to share information and handle any working issues.
• Takes corrective actions when necessary, and reports misconduct and unsafe work practices immediately to superiors.
Qualification
NC3 or HMD
Experience
2 years as Housekeeping Supervisor