Head Waiter

Join St. Regis Le Morne Resort Mauritius, where world-class hospitality, professional growth, and stunning natural beauty converge

Key Responsibilities

Safety and Security

• Incident Reporting: Report work-related accidents or injuries immediately to management.
• Safety Compliance: Identify and rectify unsafe work conditions; adhere to safety policies to ensure a secure environment.
• Emergency Procedures: Follow specific protocols for emergencies such as evacuations and medical situations.
• Equipment Safety: Use proper equipment and wear personal protective clothing (PPE).
• Training: Complete necessary safety training and certifications.
• Surveillance: Maintain awareness of any undesirable individuals on the premises.

Policies and Procedures

• Confidentiality: Protect the privacy of guests and coworkers; maintain confidentiality of company information.
• Professional Appearance: Ensure uniform and personal appearance meet company standards.
• Asset Protection: Safeguard company tools and equipment in accordance with policies.

Guest Relations

• Service Excellence: Address guest needs professionally and promptly.
• Warm Greetings: Welcome guests with a smile and use their names when possible.
• Active Listening: Respond positively to guest inquiries and anticipate their needs.
• Assistance for Disabilities: Provide support to individuals with disabilities as needed.
• Engagement: Engage guests in conversation about their stay and local attractions.

Communication

• Professional Interaction: Use clear and professional language with guests and coworkers.
• Information Exchange: Effectively communicate with team members and manage phone etiquette.
• Documentation: Prepare and review written documents for accuracy.

Assisting Management

• Employee Training: Ensure hourly employees are trained on core values and job responsibilities.
• Role Model: Serve as a mentor to employees, guiding them in their tasks.
• Task Coordination: Assign and monitor work tasks to meet quality standards.
• Feedback: Listen to employee suggestions for improvements and collaborate with management to implement changes.
• Resource Management: Ensure employees have the necessary tools and supplies to perform their jobs effectively.

Teamwork

• Positive Relationships: Foster productive working relationships with colleagues and departments.
• Supportive Environment: Treat all coworkers with respect and assist them as needed.

Quality Assurance

• Standards Compliance: Adhere to quality assurance expectations and standards.
• Performance Monitoring: Observe others to ensure compliance with quality standards.

Physical Tasks

• Mobility: Stand, walk, or sit for extended periods; lift and carry objects up to 25 pounds.
• Inspection: Visually inspect tools and equipment for defects.

General Food and Beverage Services

• Alcohol Service: Follow procedures for serving alcohol responsibly.
• Dining Setup: Set tables according to event standards and maintain cleanliness.
• Incident Reporting: Document any incidents involving guests or employees and notify management.

Event Supervision

• Service Coordination: Communicate service needs during events and ensure staff collaboration.
• Banquet Preparation: Ensure readiness of banquet rooms and service areas prior to events.

Bartending

• Responsible Service: Adhere to state and local laws for serving alcohol and document any incidents.