Front Office Assistant
- Flacq
- Negotiable
- Permanent
- Added 07/05/2025
- Closing 06/06/2025
- Nasreen Serajuddy
Offer guests a friendly and efficient service at all times and operates the telephone system as per standards
| 1 | Take part in training and implement accordingly | |||||||
| 2 | Keep superior informed about all unusual matters concerning any plans affecting his/her area | |||||||
| 3 | Handle all incoming, outgoing calls | |||||||
| 4 | Prepare pre arrival formalities | |||||||
| 5 | Handling of visitors | |||||||
| 6 | Follow-up on all Guests requests and complaints and provide feedback | |||||||
| 7 | Assist Guest in dealing with foreign currencies | |||||||
| 8 | Ensure proper delivery of all messages to Guests through porters | |||||||
| 9 | Arrange with porter for collection of luggages upon departure of Guests | |||||||
| 10 | Arrange whenever necessary, transport for Guests to airport | |||||||
| 11 | Prepare check-in & check out procedure for all guests | |||||||
| 12 | Keep Guests updated on all relevant information | |||||||
| 13 | Operate the telephone system | |||||||
| 14 | Prepare guest’s invoice and receive payment for settlement of accounts before checkout | |||||||
| 15 | Input manual posting on PMS | |||||||
| 16 | Screen departure guest folio for anomalies and report to supervision | |||||||
| 17 | Perform allowance when required | |||||||
| 18 | Verify guest invoice and report any discrepancy to supervision | |||||||
| 19 | Handle cash and credit car transaction | |||||||
| 20 | Handing over cash float | |||||||
| 21 | Prepare daily statement of revenue and submit cash together with all relevant documentation to night auditor | |||||||
| 22 | Handle cash float and keep records of all transactions with respect to the central safe | |||||||
| 23 | Ensure that all telephone charge slips are transmitted to cashier | |||||||
| 24 | Follow-up of all procedures | |||||||
| 25 | Transfer information from registration cards to system and classify them | |||||||
| 26 | Comply with all the sustainability commitments and practices implemented within business units | |||||||
| 27 | Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society | |||||||
Veranda Palmar Beach Hotel
- Coastal Road, Belle Mare, Mauritius, Belle Mare, Mauritius