Expatriate Management Specialist (for Veranda Resorts)

We are looking for an Expatriate Management Specialist for our Veranda Resorts to join our HR team.

Overview of the Role:

The Expatriate Management Specialist is responsible for overseeing all aspects of expatriate employee management at Veranda Resorts. Key responsibilities include managing the visa and work permit application process, facilitating onboarding, coordinating housing and relocation services, and ensuring compliance with local labor laws and regulations.

Serving as the primary point of contact for expatriate employees, this role provides essential support and guidance to ensure a seamless transition and successful integration into both their professional roles and the local community.

While the position is primarily office-based, it involves regular travel to support expatriate employees across various locations, as well as on-site coordination as needed.

Main Responsibilities:

1 - Foreign workers Management:

• Coordinate and manage the foreign labour process, including logistics, visa and work permit applications.
• Manage and track lodging and accommodation permit renewals and attend to inspection request from the Ministry of labour migrant unit 
• Serve as the primary point of contact for foreign workers, providing support and guidance throughout their employment.
• Lead the recruitment and selection process in collaboration with the People Operations team
• Develop and implement policies and procedures related to their employment.

2 - Onboarding and Integration:

• Facilitate the onboarding process for foreign workers, ensuring a smooth transition into their new roles and locations.
• Provide culture integration and support to help foreign workers adapt to their new environment.
• Liaise with the People Operations teams to ensure foreign workers are integrated within the local workforce.

3 - Compliance and Legal:

• Ensure compliance with all legal and regulatory requirements related to foreign workers employment.
• Manage relationships with external stakeholders, such as immigration officers, Ministry of Safety & Health, Ministry of Labour and other service providers.
• Monitor changes in legislation that may impact foreign workers and update policies accordingly.
• Participate in S&H committee and actions
• Assist Managers in ensuring that the foreign workers are operating as per current Quality Management System
• Comply with all the sustainability commitments and practices implemented within business units

4 - Compensation and Benefits:

• Manage foreign workers packages, including salary, allowances, air ticket and other benefits including timely bank account issuance
• Monitor and address any issues related to compensation 
• Ensure that UID is obtained on work permits to facilitate the payment of CSG income support allowance through MRA monthly

5 - Employee Support and Well-being:

• Provide ongoing support to foreign workers, addressing any challenges they may face during their employment.
• Implement programs to promote the well-being and engagement of foreign workers.
• Handle any emergency situations or issues that may arise during the foreign workers employment.
• Supervise the cleanliness of the foreign workers dormitories 
• Coordinate transport of all foreign workers with the transport provider and sort out all transport issues

6 - Reporting:

• Maintain accurate records of all foreign workers and related documentation.
• Prepare reports and analyses on foreign workers developments, costs, and overall program effectiveness.
• Provide insights and recommendations to Head of People Operations and Experience on improving the foreign worker’s experience.

Candidate's Profile:

• Diploma in HRM, or any other relevant qualifications
• Proven experience in managing foreign labour.
• Strong understanding of immigration and labour laws related to foreign workers.
• Excellent organizational and project management skills.
• Strong interpersonal and communication skills, with the ability to work with diverse cultures.
• A valid driving license is required and having your own vehicle will be considered a strong advantage.