DATA ENTRY CLERK

To maintain the Operations database, provide actionable inputs and manage backend operations.

Key Responsibilities and Deliverables:

Administration and Reporting

• Maintain operations master data

• Ensure data hygiene on the system

• Conduct periodic updates of master data

• Ensure timely updates of call cycles on the system

• Coordinate with relevant stakeholders for collecting the necessary information

• Visit the market to obtain market understanding

• Escalate and discuss the relevant concerns with Line Manager

• Prepare reports as required by stakeholders & Line Manager

• Ensure timely submission of required reports

Operations Plan Execution:

• Review the business plan in detail

• Compile the operations reports

• Conduct calculation of KPIs Achievement

• Compile and compute monthly staff incentives

• Assist the Line Manager in communicating the business plan to relevant stakeholders

• Execute the plan as agreed with the Line Manager

• Ensure data collection accuracy & simplification

• Assist in preparation of daily target achievements for promoters and random calls

• Ensure user friendly reporting formats

• Assist in preparation of Promoters Gap report

• Ensure appropriate use of dashboards for reporting

Operational Efficiency

• Visit the market and identify the improvement areas

• Compile and discuss the improvement plan with the Line Manager

• Escalate foreseen changes expected in the operations and discuss the same with the Line Manager

Key Competencies:

• Organisational commitment
• Teamwork & collaboration
• Relationship building
• Agility
• Performance & results driven
• Continuous growth & improvement
• Resilience & stress management
• Service Excellence
• Analysis & problem solving
• Planning & prioritisation
• Quality & detail excellence
• Communication