Customer Support Specialist (German Speaker)

We are on the lookout for a dynamic Customer Support Specialist (German Speaker) to support our growing team.

We are on the lookout for a dynamic Customer Support Specialist (German Speaker) to support our growing team.

ABOUT THE ROLE: 

In this role, you will be under moderate supervision to provide initial technical product support to customers by handling inquiries and troubleshooting technical product-related issues. You will be gathering information to identify and assess nature of problem. Typically refer to transcript or established process in training manuals and guides to recommend solutions and handle moderately complex issues.

WHAT YOU WILL DO:

• Communicates daily with external customers, manufacturing sites, sales representatives, marketing and other key internal customers and suppliers.
• Serves as the primary contact for any service-related inquiry.
• Understands business goals and customer segmentation.
• Keeps all functions informed of customer needs.
• Fields incoming customer phone calls and inquiries.
• Visits customer sites as needed on occasion.
• Read, analyze and understand the client requirements (Article, Price, Quantity, 
• etc.) mentioned on the customer order (German language)
• Review of the customer instructions to make sure all the customer requirements (Shipping mode & dates, Inco terms, etc.) are met.  
• Generate Sales Order & Quotations in SAP system by capturing and entering 
• the customer requirements.  
• Generate the Quotation in the SAP system by capturing and entering the 
• customer requirements.  
• The individual will be responsible for coordinating and sourcing information from other departments (VWR Internal), to resolve any discrepancy occurring in 
• Sales order or quotations generated  
• Interact with Sales Team to clarify order processing discrepancies (pricing, etc.). 
• Capable to resolve internal/external customer requests/queries via email, fax & chat. 
• Deliver the results as per process requirements 
• Ability to delight customer above and beyond the call of duty 
• Must be able to manage multiple priorities 
• Up skill process knowledge from time to time 
• Customer centric approach, with ability to provide accurate information in user-friendly manner to the customer 
• Dedicated team player that will work with others to ensure the team achieves it goals and objectives

WHAT YOU'LL NEED:  

• Education: BS/BA Degree in Chemistry or allied science discipline or equivalent experience preferred
• Customer Service experience preferred
• Detail oriented; strong analytical and problem-solving skills.
• Ability to learn quickly in a fast-paced environment.
• Must work collaboratively with other internal customers.
• Able to quickly respond to common inquiries or complaints from customers.
• Time management skills.
• Tolerance for ambiguity.
• Excellent listening skills.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Excellent phone manners; must be professional and have the ability to resolve conflict with composure.
• Strong sense of urgency, initiative, and drive.
• Strong organization and prioritization skills.
• Strong competency in Microsoft Office, specifically PowerPoint, Word and Excel.
• Excellent computer skills; ability to learn new systems quickly and maneuver the internet and internal intranet sites with ease.

Ready to make an impact? Apply now.