Customer Service Representative (Goodlands)

The Customer Service Representative will serve customers by providing basic product and service information; assisting client in using all MUA digital tools and ensure total customer satisfaction at all times.

Job Summary

To serve customers by providing basic product and service information; assisting client in using all MUA digital tools and ensure total customer satisfaction at all times.

Main Responsibilities

To achieve the set sales objective by: -

• Proposing Basic General Insurance products according to client’s needs.
• Forwarding Insurance leads to Relationship Executives for complex Insurance products and all leads that cannot be done online or web or App. 
• Proposing all benefits and digital solutions that will help adopt the latest technology proposed by the company. 
• Attend to Client’s request in a timely manner.
• Guide client in using digital tools and deliver the necessary documents when needed.
• Assist in the understanding of insurance contract terms and conditions.
• To operate as cashier of the Kiosk (card and digital payment only).
• To keep all records up to date in respect of any task allocated by the Branch Manager. 

Job Requirements 

• HSC 
• Certificate in Insurance will be a definite advantage.
• A minimum of 2 years of experience of relevant experience 
• Strong analytical, programming and communication skills. 
• Result-oriented and committed to meeting deadlines.
• Good attitude and able to work in a team 

The company reserves the right to call only the best qualified candidates for the selection exercises. Applications received after the closing date might not be considered. The company also reserves the right not to proceed with the vacancies.