Customer Relationship Support (2603-CRS)

Our client in the education and migration services is seeking to recruit a Customer Relationship Support.

Responsibilities:

• Be the first point of contact to the customers.
• Making follow up calls and set up appointments.
• Communicating with existing clients via Whats app, email and phone calls.
• Keep Customer records up to date on the CRM.
• Assist Case Managers in successfully building clients cases in a timely and efficient manner.
• VET documents and prepare statements to support clients application.
• Follow-up with clients on outstanding documentation.
• Preparation of Online submission for Visa Applications.
• Data entry and file submission management through Government Online portals.
• Responding promptly and effectively to clients and reporting line queries via phone, messages & emails.
• Collaborate with other team members in the business for an effective and positive outcome of client cases.
• Participate to social media marketing when required.
• Participate actively to radio and newspaper interviews when required.

Profile:

• HSC/Bachelor Degree
• 1 year experience in Customer Service.
• A flexible and adaptable attitude.
• Great diligence and a can do attitude.
• Excellent written and verbal communication skills both in English and French.
• Excellent organizational and time management skills.
• Capable to work individually after training session.
• Able to take initiative when decision making is required.
• Proficient in English and French.
• Proficient with Microsoft Office suite, Zoom and Teams.
• Dress in a tidy and well-groomed manner and wear any uniform or company branded clothing when requested.