Customer Experience Data Analyst

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role:

At SD Worx, we believe in fostering a culture of continuous improvement and customer-centricity. As our organization grows, we’re looking for a dedicated and enthusiastic CX Data Analyst to join our corporate Customer Experience team.

Are you passionate about using data to improve customer experiences? Do you thrive on turning numbers into insights that drive real change? Join us and help create meaningful impact for our customers every day.

What you'll do:

As a CX Data Analyst, you’ll play a key part in helping us understand our customers’ journeys, needs, and pain points. As part of the central CX team, you’ll focus on building the analytical foundation that supports better decision-making across the business. You will develop the insights and tools that empower others to take action and improve the customer experience.

Your responsibilities include:

• Managing and analyzing customer feedback data (e.g. NPS, CSAT, eNPS, complaints, surveys, contact reasons, web/app behavior)
• Supporting a consistent, structured NPS reporting process across markets and segments
• Building dashboards and reports that are clear, impactful, and tailored to different stakeholder needs
• Identifying trends, root causes, and opportunities for improvement across the customer journey
• Exploring customer usage behavior and early signals to support customer health prediction
• Collaborating closely with the Corporate Data & Business Intelligence team to align on architecture, tooling, and data flows
• Helping define data requirements and contributing to a more mature CX measurement framework

What we’re looking for:

• A degree in Data Science, Statistics, Economics, Business Analytics or a related field
• 2+ years of experience in a data analyst role, preferably with a focus on customer data
• Strong analytical skills with experience using tools such as Excel, SQL, Python/R, Power BI
• Familiarity with customer metrics like NPS, CSAT, CES, churn, etc.
• Ability to translate data into clear, structured outputs for others to work with
• A proactive mindset and a passion for improving customer experience through data

Nice to have:

• Experience working in or with CX, UX, Service Design, or CRM teams
• Knowledge of customer journey mapping and Voice of the Customer (VoC) programs
• Experience with survey or feedback platforms (e.g. Qualtrics)
• Interest in predictive analytics or customer health scoring

Why join us?
This is a great opportunity to be part of a growing and ambitious CX team, and to build the analytical foundations of how we listen to and learn from our customers. Your work will directly enable better decisions and better experiences – for both our customers and our teams.

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.