Computer Technician

Hands-on technician required to diagnose and repair laptops/desktops, replace components, perform OS installs and data migration, log service tickets, deliver front-desk & remote support, and advise the sales team on technical specs.

About TechZen

TechZen is the retail & e-commerce brand of Cytech Systems Ltd (operating since 2003). From our hub in Ebene Cybercity and our eShop techzen.shop, we supply IT equipment and managed services island-wide.

Key Responsibilities

• Diagnose and troubleshoot hardware & software faults on laptops, desktops, and peripherals.

• Replace faulty boards, RAM, SSDs, keyboards, screens, power jacks, fans, and other components.

• Perform OS installation, imaging, data migration, and basic network configuration.

• Log every job in the service system, update status, and maintain clear repair notes.

• Provide front-desk technical support and explain findings to customers in plain language.

• Use remote-access tools to resolve minor issues off-site, reducing turnaround time.

• Document common fixes and create step-by-step guides for the support team.

• Advise the sales team on technical specs or compatibility questions during customer consultations.

Requirements

• 2-3 years hands-on PC/laptop repair experience (hardware swap, board diagnostics, software rebuilds).

• Certificate or Diploma in Electronics, Computer Hardware, or related field.

• Familiarity with multimeters, repair tools, BIOS/UEFI settings, and Windows 10/11 troubleshooting.

• Strong attention to detail, ability to prioritise tasks, and meet turnaround targets.

• Good communication skills.

Benefits
Competitive salary and a friendly, growth-oriented team.