Administrative Officer

Are you highly organized, detail-oriented, and skilled at keeping things running smoothly behind the scenes? QBL is looking for a proactive and reliable Administrative Officer to join our team and support the day-to-day operations of the office.

Key Responsibilities:

• Maintain of customers’ masterfile on Navision for all relevant channels which includes creation of codes, amendments of routes, BRN and VAT number amongst others.
• Responsible for the cooler asset management on Navision which includes placement, removal and repairs as and when required.
• Ensure request received for delivery of cooler is documented via a contract duly specifying terms, conditions and cooler tagging for all parties.
• Ensure inventory of cooler assets is well administered and conducted as and when required.
• Monitor the proper disposal of damaged spare parts related to cooler assets as per company procedures.
• Plan, devise and monitor a comprehensive daily schedule of intervention for refrigeration technicians.
• Conduct meetings with Refrigeration technicians to monitor work progress and report any issues to the Manager Horeca and Home & Office.
• Ensure interventions request from clients are dealt with as per SLA’S.
• Monitor and ensure customer complaints are addressed and customer service sheet for each client are submitted accordingly.
• Perform attendance duties with regards to the commercial department.
• Provide administrative support to the Manager Horeca and Home & Office as and when required.
• Perform any other related cognate duties.

What we are Looking for:

• Proven experience in an administrative or office support role
• Excellent organizational and communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to multitask and maintain attention to detail
• Discretion in handling confidential information
• Diploma in Business Administration, Management, or a related field preferred

What we offer:

• A dynamic and supportive work environment
• Opportunities for growth and development
• Competitive salary and benefits