The job incumbent shall be responsible for the preparation of quotations, make flight reservations, issue tickets and perform necessary land/sea arrangements and/or travel related services. He/She shall be responsible to prepare debit/credit memo and perform admin duties.

• Prepares quotations for clients by gathering information and querying on flight details and itineraries by phone, e-mail or fax.
• Requests deposits, purchase orders for firm bookings.
• Performs bookings and requests final payment upon confirmations of clients.
• Prepares and issues corresponding voucher/itinerary and hands over to clients.
• Performs bookings on Amadeus/Galileo and other booking tools (web sites) System upon confirmation of clients.
• Makes flight reservations and issues air tickets by performing input of transactions on Amadeus/Galileo.
• Verifies the credit worthiness of clients having an account with the travel agency before issuing tickets.
• Makes arrangement for tickets to be either sent to or collected by clients.
• Ensures that all cancelled air tickets (MPD, E-ticket and Exchange Voucher) issued are not reported as a sale transaction.
• Prepares Debit Memo and sends to the Accounts Department for invoicing purposes on a daily basis
• Prepares Credit Memo in case of refund of air tickets due to cancellation or unused tickets as and when required.
• Prepares Credit Memo in case of any discrepancy in the client’s account.
• Sets up, promotes and sells packages by gathering sufficient information on selected destinations and provide adequate feedback to clients.
• Assists in the development of packages by checking on best rates available.
• Seeks for new products and destinations through the internet, media and any other sources.
• Ensures excellent relations with customers by handling complaints of walk in clients and solving problems as quickly as possible.
• Attends to after-hours emergency services on a roster basis.
• Handles daily activities such as drafting and typing letters, emailing, answering phone calls, faxing, mail despatch and distribution and filing of clients’ dossiers and invoices.