Our Client is seeking to recruit an Operation & Quality Coordinator for its wellness and spa operations.

Responsibilities:

• To assist in the recruitment process and follow up on development plans for the Spa Department
• To assist the Head of Wellness and Spa in the setting up and maintenance of a quality/sustainable development culture in the group and coordinate the quality functions in several hotels simultaneously
• To implement, maintain and update the processes and the SOPs in hotels and ensure adherence to these standards at all times
• To conduct internal audits
• To bring up and follow up of the various needs of the SPA of each BU
• To develop motivation and recognition programs
• To assist the Spa Managers in operations and management
• To coordinate the training academy
• To analyse and follow up on action plan for customer satisfaction index reports

Profile:

• Higher School Certificate or equivalent, professional training and professional experience
• Diploma in Business Administration or Management
• Minimum of 3 years' experience in similar position or at a supervisory level
• Excellent grooming and presentation
• Able to work methodically, accurately, neatly and work as part of a team
• Outgoing and pleasant personality
• Good leadership skills
• Excellent communication and training skills
• Excellent oral and written communication skills (English & French)
• Interest in the Spa and Wellness industry
• Well versed in Outlook, PowerPoint, Word and Excel
• Strong organisational and time management skills
• Independent, self motivated and capable of taking initiatives
• Ability to work under pressure