Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records.

Duties and responsibilities:

• Posts room charges and taxes to guest accounts.

• Processes guest charges voucher and credit card vouchers.

• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

• Transfer charges and deposits to master accounts.

• Checks to see that all charges are assigned to the appropriate departments.

• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.

• Verifies all account postings and balances.

• Verifies that room rates are correct and posts those rates to guest accounts.

• Monitors the current status of coupon, discount, and other promotional programs.

• Tracks room revenues, occupancy percentages, and other front office statistics.

• Prepares a summary of cash, check, and credit card activities.

• Summarizes results of operations for management..

• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed

Required:

• Holder of School Certificate
• Minimum 1 year experience in a similar position within a 4* / 5* hotel 
• Excellent written and verbal communication skills
• To be well versed with Front of House procedures
• Team orientated