Harel Mallac Aviation Ltd comprising of the GSA Passenger Condor and Condor airport representation operates in the service sector. The job holder reports to the GSA and Station Manager.

Flight Operations

The job incumbent shall ensure smooth running of the flight operations by:

• Informing the carrier of any known project affecting the operational services and facilities made available to its aircraft in the areas of responsibility.
• Keeping up-to-date all necessary manuals and instructions that the Carrier must provide and ensure that all prescribed forms are available.
• Arranging for and deliver to the aircraft meteorological documentation and aeronautical information for each flight.
•  Furnishing the crew with the adequate briefing.
• Taking the immediate and appropriate actions in case of in-flight irregularity, according to the Carrier’s instructions.
• Logging and notifying as specified by the Carrier any incident of an operational nature (delays, diversions, engine trouble, etc)

Supervision

The job incumbent shall ensure proper supervision of the services provided by ground handling company, catering services etc by:

• Attending the airport as necessary to supervise and coordinate the ground handling services contracted by the Carrier with third parties.
• Ensuring that the Handling Companies are timely informed about operational data, including alterations.
• Checking availability and preparedness of staff, equipment, supplied and services of the Handling companies to perform the ground handling services.
• Checking preparation for documentation.
• Ensuring that prompt notification of the Carrier’s requirements is given to all interested parties.
• Checking that all loads including necessary documents will be ready in time to be loaded on the flight.
• Meeting aircraft upon arrival and handling of incoming crew.
• Receiving briefing from crew and give information about irregularities, changes in schedule or other matters.
• Supervising and coordinating the ground handling services, deciding non-routine matters, as required.
• Checking despatch of operational messages
• Checking tracings of baggage, cargo, mail and lost and found articles. Follow up, if necessary.
• Noting irregularities in station log and inform the Carrier’s representative in the headquarter in accordance with the relevant directive.

Qualifications, Skills, Knowledge and Experience:

The job holder should ideally possess:

• A Higher School Certificate
• Certificate in IATA International Ground Handling, Fares and Ticketing
• Certificate in Selling Techniques and Customer Care
• Sound knowledge in Amadeus System
• Basic training for aircraft handling
• Broad knowledge of world geography and international destinations
• Strong negotiation skills
• Good computer literacy
• Excellent communication and interpersonal skills
• Good written and spoken English and French
• A minimum of 2 years working experience in a similar position in the Aviation Industry
• The Job incumbent will be required to work both at Port-Louis and the SSR International Airport on a roster basis.