To provide guest services in accordance with the objectives, performance, consistency and quality standards established by Shangri-La Hotels and Resorts.

Duties and Responsibilities:

• To provide all hotel guests courteous and efficient service from arrival to departure.
• To act as a translator for Chinese-speaking guests.
• To establish relationships with guests to delight and gain loyalty.
• Handle guest comments and concerns in a timely and appropriate manner.
• Demonstrates a high degree of culture and service standards awareness; and acts as role model.
• Promote all facilities and services offered by the resort.

  Experiences and Qualifications:

• Higher School Certificate or equivalent qualifications.
• National Certificate in Front Office or diploma in Tourism Management.
• Excellent written and verbal communication both in Chinese and English.
• Minimum 1 year experience in similar position.
• Pleasant personality and excellent customer service skills.
• Knowledge of Opera would be an advantage.
• A clean Certificate of Character is a must.