Customer Technical Support (CTS) Specialist
- Plaine Wilhems
- Negotiable
- Permanent
- Added 20/11/2017
- Closing 20/12/2017
.
Roles:
- To manage the incidents raised by the customers (handling calls, opening a case, communicating with the different teams) within SLA’s.
- To analyze these issues and to fix them using the tools, and processes available
- To participate in the evolvement of the processes taking into account customer requirements
- To work closely with the monitoring team located in Mauritius or Egypt/Cairo
Requirements:
- University degree in IT with experience or fresh graduate
- Diploma holders with professional qualifications (CCNA, MCSE, Linux) or 1-5 years of experience will be considered as well
- Experience in the following technologies would be a definite advantage: Lotus Notes, Exchange, Firewall and networking
- Ability to Work on 24/7 shift System
- Fulency in French And English
- Good knowledge of Networking
- Excellent customer Service Skills