The Customer Care Officer will mainly responsible in assisting the Customer Care Manager in his daily operations.

Duties:

• Attend and Resolve customer complaints via phone & email
• Compile reports on overall customer satisfaction
• Ensure that all steps as per set procedures are respected by all concerned department once complaint is received.
• Keep records of customer interactions, process customer complaints and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Carry out client satisfaction surveys’ and reviews

Qualification & Experience

• Minimum HSC Holder
• Previous customer support experience would be an advantage
• Fluency in English & French both written and oral.

Profile:

• Excellent communication & listening skills
• Dynamic and self motivated
• Ability to meet deadlines
• Excellent Reporting skills
• Customer Service Oriented